Common questions

Straight answers — see also our Privacy Policy, Refund Policy, and Terms.

  • Appointment timing depends on technician availability and parts. Earlier or next-day windows may be available in the New York metro area (not guaranteed). When you call or book online, we share estimated arrival windows.

Need a technician?

Call us during business hours for scheduling questions — or use the contact form for a written summary of your issue. We reply during business hours and outline next steps clearly.