Privacy Policy

Introduction

Your Home Appliance Care("we," "our," or "us") operates this website and booking service at yourhomeappliancecare.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site and use our services. Pricing and fees discussed on this site are generally quoted in U.S. dollars (USD). Our primary service coordination described on this site targets the United States (New York metropolitan area and nearby communities) unless we confirm otherwise when you contact us.

Information We Collect

We may collect information about you in a variety of ways:

Personal Information

When you book a service or contact us, we collect:

• Name
• Phone number
• Email address (optional)
• Service address
• Description of your appliance issue

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site.
• Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness.

Microsoft Advertising and UET

We use Microsoft Advertising Universal Event Tracking (UET) to measure the effectiveness of our advertising campaigns. UET may collect:

• Information about your device and browser
• Pages you visit on our website
• Actions you take (such as booking a service)

Important: We do NOT share your personal information (name, phone number, email, or address) with Microsoft Advertising or any other advertising platform. Only anonymized conversion data is shared.

Remarketing

We may use remarketing features to show you relevant ads on other websites based on your previous visit to our site. You can opt out of personalized advertising at any time.

How to Opt Out

You have several options to control or limit how we and our partners use cookies:

• Cookie Consent: Use our cookie consent banner to accept or reject non-essential cookies when you first visit our site.
• Browser Settings: Most browsers allow you to block or delete cookies.
• Microsoft Opt-Out: Visit Microsoft's ad settings to opt out of personalized advertising.
• AdChoices: Visit YourAdChoices.com to opt out of interest-based advertising from participating companies.

How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services
• Communicate with you about your service appointment
• Send you service reminders and follow-ups
• Improve our website and services
• Measure the effectiveness of our advertising
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Technicians: Independent technicians who perform repairs need your contact information and address to complete the service.
• Service Providers: Third parties who help us operate our business (e.g., payment processors, scheduling software).
• Legal Requirements: When required by law or to protect our rights.

We do NOT sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request a copy of your information in a portable format

To exercise these rights, please contact us using the information below.

Canada: If you are in Canada, provincial privacy laws (for example in British Columbia, Alberta, or Quebec) may provide additional rights or requirements. You may also file a complaint with your provincial privacy commissioner where applicable.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.